Frequently Asked Questions

Please read our FAQ before sending us a message.

If possible, please contact us via e-mail. We will send you a post dedicated to this specific case. You can read it here:

Shipping costs are automatically calculated according to the country and delivery address when you checkout from your shopping cart. If your country or region is not listed please contact us.

You can pay with your credit card, through the Stripe platform, or through a PayPal account.

The delivery period is 24 to 72 hours from the time the package is prepared and picked up at our facilities. For orders placed outside of Europe  time may be delayed up until 5 days.

The payment is protected by Stripe and Paypal systems. Our website meets the security standards of WooCommerce sites and is up to date. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. Your data is only used to ship your products efficiently and to provide you with the best after-sales service.

Once payment is confirmed, we proceed to prepare your package and deliver it to the courier company for shipment. You will receive all the information of the purchase and shipping process via email.

Yes, you will be able to download the invoice from your “My account” space, once the purchase has been successfully completed.

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